At RarePokeMarket.com, we take pride in offering authentic Japanese and English Pokémon cards to collectors and enthusiasts worldwide. Because trading cards are collectible items with condition-sensitive value, our Refund and Returns Policy is designed to be clear, fair, and protective for both our customers and our business.
By making a purchase from rarepokemarket.com, you agree to the terms outlined below.
All sales are considered final unless they meet the eligibility criteria stated in this policy. Due to the nature of trading cards, including their susceptibility to handling damage, environmental factors, and market fluctuation, we do not accept returns or offer refunds for reasons such as change of mind, buyer’s remorse, or minor condition expectations that fall within our stated grading standards.
We guarantee that all Pokémon cards sold on our website are 100% authentic. We do not sell counterfeit or proxy cards. If a customer believes they have received a non-authentic item, they must contact us within 48 hours of delivery with clear photographic evidence. After review and verification, we will offer a full refund or replacement at no additional cost.
Condition of Cards
We strive to accurately describe the condition of every card listed on our website. Cards may be classified using standard industry terms such as Near Mint, Lightly Played, Moderately Played, or Heavily Played. Please note that minor imperfections such as slight whitening, centering variance, or print lines may exist even in Near Mint cards, especially in older Japanese and English prints.
Customers are encouraged to carefully review product images and descriptions before making a purchase. If you require additional images or clarification, you should contact us prior to placing your order.
Damaged or Incorrect Items
If you receive an item that is significantly different from its description, damaged during shipping, or incorrect, you must notify us within 48 hours of receiving the order. Please include your order number and clear photos showing the issue.
Once your claim is approved, we may offer one of the following solutions:
A replacement of the same card if available A store credit equal to the purchase value A full or partial refund depending on the situation
Items must be returned in the same condition as received. Cards must remain in their original protective packaging and must not show signs of additional handling or damage caused after delivery.
Return Process
To initiate a return, customers must contact our support team via email with the following details:
Full name Order number Description of the issue Photographic evidence
Once approved, return instructions will be provided. Customers are responsible for return shipping costs unless the return is due to an error on our part.
We recommend using a tracked and insured shipping service, as we are not responsible for items lost or damaged during return transit.
Non-Returnable Items
The following items are not eligible for return or refund:
Sealed products that have been opened Mystery packs or random assortment products Cards sold as part of clearance or final sale Bulk card lots
Refund Processing
Approved refunds will be processed within 5 to 10 business days after the returned item is received and inspected. Refunds will be issued to the original payment method used during checkout.
Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
Order Cancellations
Orders may only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.
Market Value Disclaimer
Pokémon cards are subject to market fluctuations. We do not offer refunds or compensation based on changes in market value after purchase.
International Orders
For international customers, including those purchasing Japanese Pokémon cards, please be aware that customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are non-refundable.
We are not responsible for delays caused by customs or shipping carriers.
Contact Us
If you have any questions regarding this policy or need assistance with your order, please contact our support team through our website. We aim to respond to all inquiries within 24 to 48 hours.
By purchasing from RarePokeMarket, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.